Client rights
Any individual has the right to request and receive copies of information about New Venture Brokerage in accordance with Article 64, Part 3 of the RA Law on Securities Market. This information is provided free of charge.
How to request information?
NVB will process and provide the requested information within ten business days after receiving a formal request. You can submit your request through any of the following methods:
- In person: 1 Northern Avenue, office space 29, Yerevan, Armenia
- info@nvbrokerage.com
- +374 11 22 00 08
How to file a complaint?
If you have a complaint against New Venture Brokerage, you may submit it through any of the above-listed contact methods. All complaints are handled according to the NVB's customer complaint investigation procedure.
What if you are not satisfied with the response?
If you are not satisfied with New Venture Brokerage's response, you have the following options to protect your rights:
- Take legal action by filing a case in a court of general jurisdiction.
- Submit a complaint to the Central Bank of Armenia.
- File a case in arbitration, if an arbitration agreement exists between you and NVB.
- Apply to the Financial System Mediator in accordance with the RA Law On the Financial System Mediator.
Financial System Mediator contact information
7th floor, Elite Plaza Business Center, 15 Khorenatsi St., Yerevan, 0010, Armenia
+374 60 70-11-11 (ext. 100)
info@fsm.am
fsm.am
Working hours: Monday-Friday, 9:00 – 18:00 (break: 13:00 – 14:00)
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